Terms and conditions
By accessing and using the services offered by Lucky Hills Casino, you agree to be bound by these Terms and Conditions. Our license number is OGL/2024/923/0383 and we are licensed and regulated by the Curaçao Gaming Control Board.
REGISTRATION AND LOGIN PROCESS
To register an account with Lucky Hills Casino, you must provide us with certain information including your email address, password, country of residence, and currency preference (AUD is available). You must be at least 18 years old to register an account.
GAMES AND SOFTWARE PROVIDERS
We offer a wide range of games from various software providers, including Pragmatic Play, Betsoft, NetEnt, BGaming, and others. Our games are subject to change and we reserve the right to remove or add new games at any time.
BONUS TERMS AND CONDITIONS
Bonuses are offered on a regular basis to our players. To be eligible for a bonus, you must meet the minimum deposit requirement and wagering requirements as specified in the bonus terms. Wagering requirements apply to all bonuses and may vary depending on the type of game played.
DEPOSIT AND WITHDRAWAL TERMS
We accept various payment methods including credit cards, e-wallets, and cryptocurrencies. Our withdrawal policy is designed to prevent money laundering and ensure that our players are not involved in any illicit activities. Withdrawal requests will be processed within 24-72 hours of receipt.
ACCOUNT RESTRICTIONS
One account per person, IP address, and household is allowed. Sharing your account with others or allowing others to use your account is strictly prohibited. We reserve the right to suspend or terminate an account if we suspect that it has been used in a way that violates these Terms and Conditions.
RESPONSIBLE GAMBLING FEATURES
We are committed to promoting responsible gaming practices among our players. To this end, we offer various tools including deposit limits, time-outs, self-exclusion, and loss limits. These tools can be accessed through your account settings or by contacting our customer support team.
SECURITY AND FAIR PLAY
We use 256-bit SSL encryption technology to ensure the security of your personal data and financial transactions. Our games are certified by third-party auditors and are subject to regular testing for fairness and randomness.
CUSTOMER SUPPORT
Our customer support team is available 24/7 via live chat or email. We also have a comprehensive FAQ section on our website that may answer some of the questions you have about using our services.
GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the laws of Curaçao. Any disputes arising out of or related to these Terms and Conditions shall be resolved through binding arbitration in accordance with the rules of the Curaçao Arbitration Association.
CHANGES TO TERMS AND CONDITIONS
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Your continued use of our services after such changes shall constitute your acceptance of the revised Terms and Conditions.
ACCEPTANCE OF THESE TERMS AND CONDITIONS
By accessing and using the services offered by Lucky Hills Casino, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.